Question 1

Do I get a GST invoice?

Accepted Answer

Yes, on every order. It is emailed to you and sits in My orders as a PDF. Prices on the site already include GST.

Question 2

Can I put my business GSTIN on the invoice?

Accepted Answer

Yes. Tick "GST invoice for my business" at checkout and enter your GSTIN and business name. Saved for next time.

Question 3

Where do you deliver?

Accepted Answer

Inside Jalgaon we deliver in our own van. Everywhere else in India we send by courier and email you the tracking number.

Question 4

What does delivery cost?

Accepted Answer

Local delivery in Jalgaon is free above ₹999. Courier charges show at checkout before you pay.

Question 5

Why can I not buy a single cup?

Accepted Answer

We sell by the pack, for example a sleeve of 50 cups. A few items need 2 packs or more; the product page says so.

Question 6

Why does the price drop when I add packs?

Accepted Answer

Each item has buy-more-pay-less steps, for example 1+, 5+ and 20+ packs. The cart moves you to the cheaper step on its own.

Question 7

How can I pay? Is there cash on delivery?

Accepted Answer

Pay online by UPI, card or netbanking. There is no cash on delivery. If a payment fails, no money is taken and you get a retry link.

Question 8

How do coins work?

Accepted Answer

On every paid order you earn 1.5% to 2% of what you pay back as coins (picked at random); 10 coins = ₹1. A ₹1,140 order earns 171 to 228 coins, for example 205 coins (₹20.50). They land when the order is delivered and you can use them on later orders, up to 20% of the order value. Coins expire after 12 months and are taken back if the order is cancelled or refunded.

Question 9

Can I cancel or return an order?

Accepted Answer

Cancel any time before it is dispatched, from My orders. For a damaged or wrong item, raise it with us, with a photo of the item.

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